WE DO NOT OFFER REFUNDS only exchanges. Some products are non-returnable (items at 50% or more off RRP, swimming shorts and underwear due to hygiene purposes), we are more than happy to provide measures on request to prevent the possibility of a return. If your item meets the guidelines set out previously and you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. Once we are in receipt of the returned item we will exchange the item for a different size / colour if preferred.
- The cost of returning the item to me is your responsibility.
- Items sent back to us smelling of smoke, body odour or aftershave will be sent back to the buyer and no credit note will be issued.
Bare in mind when purchasing this is a small business which works off minimal profit margins, our refund policy is strict to protect the business. Our returns policy complies with the consumer right act.
If the item you received is faulty, please contact us immediately quoting your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
If you received the wrong item
If the item you received is not what you originally ordered, please contact us quoting your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Returns from outside of the EU must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to prevent them being held at Customs. Any customs charges incurred are payable by the customer and not by The Business
Please email me for return address.